Returning or exchanging products is free and fast!
All of our products have been extended 30 days Money Back Guarantee!
If you are not completely satisfied with the products you have ordered, you can return them to us as a free customer return. You can match the products at your leisure, as you have 30 days to make a return. Please keep the products you match neat and the product labels in place until you have made a decision on whether to return the products or let them brighten up your wardrobe. Please note that the right of return only applies to unused products in the original packaging. For hygiene reasons, no underwear and swimwear should be fitted to bare skin. You do not need to notify us of the return separately, just follow these instructions:
If you want to exchange the product, fill in the return form that comes with the order, make the return normally according to the instructions and place an order for the new product in our online store. This way we can guarantee fast and smooth return processing and delivery. After we process your return, we will process the refund using the payment method you selected for your order.
After we process your return, we will automatically refund you using the payment method you selected for your order. Please note that if the value of your order after return is less than € 99, we will withhold a postage refund.If you returned all the products from your order, we will also refund you the delivery fee for your order.*
*S Bank: After we process your refund, you'll receive an email asking for your account number for a refund.
* The Bank of Åland: After we process your refund, you'll receive an email asking for your account number for a refund.
Please note that a refund is only valid if the product is intact (unless it has been defective upon arrival) and has no traces of use. For example, if the products contain pet hair, we cannot accept a refund. Likewise, strong fragrances, deodorant marks, and other possible traces of use will result in rejection of the return. Any modifications made to the product will also void the right to return. If you wish to make a complaint due to an error in the product, the product must be unmodified.
Please note that not picking up the package or refusing to receive the package does not constitute a refund. If the customer fails to collect the package without notifying Molly's Diary, we are entitled to charge the customer a processing fee of EUR 19.90. We will withhold the costs of the order for the refundable amount.
We offer one free customer return for each order. If the customer returns products in the same order in more than one lot, we will charge the cost of additional returns and their handling for eur 19.90. We will withhold the costs of the order for the refundable amount.
Any quantity or additional discount is granted with a discount code or automation when the order total or the quantity of products entitles you to a discount. If you make a customer return and you do not have a discount quantity of products or the value of the order is below the terms of the discount, the amount of the discount will be deducted from the total amount returned.
We strive to process all exchanges and returns as quickly as possible and always send an email to the customer after the return has been processed. If you have not received a refund within 3 weeks of the return, please contact Customer support.
In order for the bra to fit properly, the size must be correct. The use of your new bra always starts with the most loose row of hooks. The size should be snug so that the bra does not rotate on you and remains firmly in it's place. Our size chart guides you to choose a good snug size based on your measurement sizing. If you absolutely like looser band sizes, you can choose a circumferenceone size larger than the table suggests.
1. Measure the circumference from the top of the breast
Take the circumference of the unpretentiated bra on top of the highest point of your breast. Do not hold the measuring tape too tight, but still so, that it is neatly attached to your body.
2. Measure the circumference under the breast
Take the circumference right below the breast. Keep the measuring tapeneatly attached to your body. This measure determines the circumference of the bra.
3. Cup size
Calculate the difference between measures 1 and 2. The difference you get will help you choose the right cup size.
Phew, we're done here! Now that you've figured out the measurements you need, compare them with the tables below that tell you your size.
|Circumference under the chest (cm)||Size|
|Difference between dimensions 1 and 2 (cm)||Cup size|
Choosing of size with bras with shirt-sizes (S, M, etc.)
In these products, the designment of the size relative in a way, that the cup and the circumference increase in the same proportion. If you are thinking between two sizes and looking for comfortable home bras, we recommend taking a looser option to make it easy to put on and feel comfortable. When considering the size, you can first think about what size t-shirt or top you're wearing. That gives you a good direction to what could be your size with bra as well.
The sports bra always meets the best needs when it's snug and keeps your breasts sturdy in the package. If you are considering between two sizes, we recommend that you choose the smaller size for sports bras. The bra loosens in use and it is important to be tight and even slightly challenging to wear in the first times. For more tips on sports bras, see our blog.
If you are not sure how to choose the right size, contact our customer service!