ILMAINEN TOIMITUS KAIKKIIN TILAUKSIIN!

0

Your Cart is Empty

Exchanges and returns

Returning or exchanging products is free and fast!

All of our products have been extended 30 days  Money Back Guarantee!

If you are not completely satisfied with the products you have ordered, you can return them to us as a free customer return. You can match the products at your leisure, as you have 30 days to make a return. Please keep the products you match neat and the product labels in place until you have made a decision on whether to return the products or let them brighten up your wardrobe. Please note that the right of return only applies to unused products in the original packaging. For hygiene reasons, no underwear and swimwear should be fitted to bare skin. You do not need to notify us of the return separately, just follow these instructions:

Here's how to make a free customer return with Matkahuolto:

  1. Carefully fill out the return form on the back of the receipt that came with your order and slide it along with the products to be returned.
  2. Take the package to the Matkahuolto office and tell us at the counter our Matkahuolto return code: 9535955(You can make a refund through Matkahuolto, even if you originally received the package via Post and vice versa.)
  3. Keep the Matkahuolto receipt from the shipment until you have received a notification from us that your return has been processed. The receipt will contain a customer return tracking code, which you may need if the return does not arrive to us within the normal delivery time.

Here's how to make a free return by mail:

  1. Carefully fill out the return form on the back of the receipt that came with your order and slide it along with the products to be returned.
  2. Go to: www.posti.fi/palautapaketti
  3. Enter the shipping ID of your package (starting with JJFI) and you will immediately receive a unique Easy code
  4. Write your code easily over the package
  5. If you wish, you can reserve a Smartpost for automatic tray return
  6. Take the package to the Post Office or to the vending machine
  7. Please keep the Easy Access code from the time you submit until you have been notified by us that your return has been processed. We may need this if the return does not arrive to us within the normal delivery time.

exchanges

If you want to exchange the product, fill in the return form that comes with the order, make the return normally according to the instructions and place an order for the new product in our online store. This way we can guarantee fast and smooth return processing and delivery. After we process your return, we will process the refund using the payment method you selected for your order.

Refund

After we process your return, we will automatically refund you using the payment method you selected for your orderPlease note that if the value of your order after return is less than € 99, ​​we will withhold a postage refund.If you returned all the products from your order, we will also refund you the delivery fee for your order.*

*S Bank:  After we process your refund, you'll receive an email asking for your account number for a refund.

* The Bank of Åland:  After we process your refund, you'll receive an email asking for your account number for a refund.

Please note that a refund is only valid if the product is intact (unless it has been defective upon arrival) and has no traces of use. For example, if the products contain pet hair, we cannot accept a refund. Likewise, strong fragrances, deodorant marks, and other possible traces of use will result in rejection of the return. Any modifications made to the product will also void the right to return. If you wish to make a complaint due to an error in the product, the product must be unmodified.

Please note that not picking up the package or refusing to receive the package does not constitute a refund. If the customer fails to collect the package without notifying Molly's Diary, we are entitled to charge the customer a processing fee of EUR 19.90. We will withhold the costs of the order for the refundable amount.

We offer one free customer return for each order. If the customer returns products in the same order in more than one lot, we will charge the cost of additional returns and their handling for eur 19.90. We will withhold the costs of the order for the refundable amount.

Any quantity or additional discount is granted with a discount code or automation when the order total or the quantity of products entitles you to a discount. If you make a customer return and you do not have a discount quantity of products or the value of the order is below the terms of the discount, the amount of the discount will be deducted from the total amount returned.

We strive to process all exchanges and returns as quickly as possible and always send an email to the customer after the return has been processed. If you have not received a refund within 3 weeks of the return, please contact Customer support.

Tilaa Mollyn Love Letter